Returns

MiniScale.us Return Policy

• Returns received within 30 days of the original delivery date, may result in a full credit (shipping fee is non-refundable) to the customer's credit card.
  • All returns must be in original factory packaging and undamaged.
  • All parts and manuals must be returned.
• Please contact Customer Service by calling 1-425-222-7922 or emailing sales@miniscale.us to obtain a Return Merchandise Authorization (RMA) before returning product back to Miniscale.us
  • An RMA number is required for all returns.
  • Return shipments arriving without an RMA number will be refused.
• In order to expedite a return, please have the following information on hand when requesting an RMA number:
  • Invoice Number,
  • Order Date,
  • Reason For Return,
  • Action To Take (Replacement/Repair/Credit)
  • Whether the box has been opened or is manufacturer sealed.
• Customer is responsible for shipping charges to TheCompetitiveEdge.com's warehouse for all products being shipped for return, exchange, or replacement.
  • Products exchanged or replaced will be shipped by Miniscale.us to Customer, at Miniscale.us' expense, using United Parcel Service (UPS).
• Customer is responsible for all risk of loss and damage to products being shipped for return, exchange, or replacement.
  • Please fully insure return shipment in case of loss or damage.
  • Please use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express. 
  • This is for your protection as well as to ensure quick action on your return.
• Products used outside of the manufacturer’s suggested use voids the products warranty (i.e. using a consumer model in a professional environment).
• Defective Items: All defective items must be confirmed defective with the factory prior to issuance of credit.

Return Shipping Address:

Shipping: If delivery is refused or if Shipping Company cannot deliver for any reason the customer agrees to cover any additional shipping expense.