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Returns

MiniScale.us Return Policy

  • Please contact Customer Service at 1-425-222-7922  to obtain a Return Merchandise Authorization (RMA) before returning product back to MiniScale.us. An RMA number is required for all returns. Return shipments arriving without an RMA number will be refused.
  • In order to expedite a return, please have the following information on hand when requesting an RMA number: Invoice Number, Order Date, Reason For Return, Action To Take (Replacement / Repair / Credit) and whether the box has been opened or is manufacturer sealed.
  • Customer is reponsible for shipping charges to MiniScale.us's warehouse for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by MiniScale.us to Customer, at MiniScale.us's expense, using United Parcel Service (UPS).
  • Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or Airborne Express. This is for your protection as well as to ensure quick action on your return.
  • Any returns received within 30 days of the original shipment date, may result in a full credit to the customer's credit card. Customers returning a product after 30 days may receive a replacement product if the return is for a manufacture defect. Any returns after 30 days, that are not cause of a manufacture defect, will not be accepted. All returns must be in original factory packaging and undamaged. All parts and manuals must be returned.
  • Defective Items: All defective items must be confirmed defective with the factory prior to issuance of credit.

Return Shipping Address:

MiniScale.us
8166 304th Ave S.E.
PO Box 376
Preston, WA 98050

Return Shipping: Customer agrees to pay all return shipping charges.

Defective Items: All defective items must be confirmed defective with the factory.

Shipping: If delivery is refused or if Shipping Company cannot deliver for any reason the customer agrees to cover any additional shipping expense.